Contact us
Before you write, check whether your query is about one of the topics below.
Tickets
- Where can I buy them?
- On-line, in advance; on this Website, using the buttons on the top left-hand corner; or at the ticket office on the day you arrive.
- I bought my ticket from another website and I have my doubts…
- If you bought your ticket through ServiCaixa or a Web that does not belong to PortAventura, you should address questions to them.
- I bought my ticket on the PortAventura Website but I couldn’t finish the order. What should I do?
- Internet connection speeds vary and may block a page.
If this happened to you before you confirmed your order and paid, you should try again. If you have any further problems, write us and give as many details as you can so we can solve the problem promptly.
If you confirmed the order, give us your details (name, the e-mail you gave when you made the purchase, number of the credit card you used) and our team will get into contact with you.
- Do you have any other questions on your Ticket Purchase? Write us.
Hotel Reservations
- I want to book a room at a PortAventura hotel. What should I do?
- There are two ways to book a room at one of our hotels:
- On-line at our Website, by clicking on “Book your hotel”. You will receive instant confirmation via e-mail.
- Dial 902 20 20 41 if you are calling from Spain, or dial +34 977 77 90 90 if you are calling from another country.
- I tried to book my hotel via the Web page but I could not finish the order. What should I do?
- Internet connection speeds vary and may block a page.
If this happened to you before you confirmed your order and paid, you should try again. If you have any further problems, write us and give as many details as you can so we can solve the problem promptly.
If you confirmed the order, give us your details (name, the e-mail you gave when you made the purchase, number of the credit card you used) and our team will get into contact with you.
- Do you have any other questions on Hotel Reservations? Write us.
Lost and Found
- I have lost something. Can you help me find it?
- Do you remember where you lost it? Select the place and fill in the field with your details. The date and a detailed description of the object will be of great help to us.
Suggestions and Congratulations
- Would you like to send us a comment?
- If so, you may. Whatever it is, we will take your proposals into account.
Complaints
- Do you have any complaints to make about PortAventura?
- To improve our service, let us know if you have any comment to make about any aspect of PortAventura that you think could be improved.
Supliers
- Are you a supplier and want to get into contact with us?
- Give us your details and we will get into contact with you as soon as possible. Thank you.