Frequently asked questions
What are the times for hotel check-in and check-out?
Rooms are available from 3 pm but you are welcome to leave your luggage in the hotel and visit the park during opening hours. On the day of departure you must vacate the room before 11 am, however you can stay in PortAventura Park until closing time.
How many days free admission to the park are available to hotel guests?
Every day of your stay, including the arrival and departure days.
Where do I collect the tickets? Do I have to go to the hotel or the ticket booths in the park?
On the day of arrival you must go to the reception of your hotel and you will be given tickets to the park once check-in is complete.
Can I book the hotel without park tickets?
No. Entry to PortAventura Park is one of the benefits available to PortAventura hotel guests, however you are not obliged to visit the park if you do not wish.
Is there parking at the hotel?
Under 2s stay at PortAventura hotels completely free of charge. There is a discounted rate for children 2-12 years, subject to specific terms and conditions."
Can you explain Hotel Roulette?
Hotel Roulette is a promotion offered at a very special price. You make a booking for a PortAventura hotel and we will send you an e-mail the day before check-in indicating the name of the hotel that has been selected for your stay.
What is included in half board?
Half board includes a hotel buffet breakfast and evening meal either at the hotel buffet or in the park (subject to park opening times). Ask at the hotel reception for terms and conditions.
What are the opening times of the restaurants?
Breakfast is served between 7 and 10 am and the evening meal is served between 7 and 10:30 pm, in general. Further information is available from the hotel reception.
Which of the park restaurants are included in the Hotel El Paso All Inclusive board basis?
In addition to the hotel's restaurant facilities you can order a set meal from any food outlet in the park. Further information is available from the hotel reception.